Returns Policy

Return a product to us

You have the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you cancel your order, you will have your payment returned in 3-5 working days.

Although it does not happen very happen, it may be necessary for you to return a product to us. If this is necessary, then we need to obtain as much direct information as possible about how it failed we use this information to improve our products so please:

1. Download the returns form here or contact us for an RMA Number
2. Complete the form as requested with all required information
3. Email/post the form and product to us
4. We will aim to assess your unit within 24-48 hours and contact you to explain what we have discovered

Address For Returns

Returns Department
Orcalight Limited
Field House, West road
Stanley, County Durham
DH97NJ
United Kingdom

Tel: +44 (0) 1207281501
Email: support@orcalight.co.uk


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